Order Cancelletion

kamranblueeast
Tourist
4 0 0

Hi,

I am looking for clerification about cancelltion of order. If I cancel a previous order today, will it be shown in todays return or in the date order created?

Thanksshopify

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Peter
Shopify Staff
Shopify Staff
2022 161 432

Hi, @kamranblueeast

Great question! Cancelling an order would only reflect in your reports if you also refund the order. When refunding the order, the refund will show on the day you refunded the order and not the day the order was processed. You can find more information on cancelling orders here, and information on refunding orders here

Let me know if you have any questions. 

Peter | Social Care @ Shopify 
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kamranblueeast
Tourist
4 0 0

Hi Peter,

Thanks for your support. Actulllay at my admin dasboard I have a returns optiion showing the amount of returns.

Screen shot attached

formated1.png

Please clerify if these returns also includes cancelled orders and If I cancel a previous dated order today will This be included today return or in order processed date.

Thanks 

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Peter
Shopify Staff
Shopify Staff
2022 161 432

@kamranblueeast 

Returns would not show cancelled orders unless the cancelled order was refunded. Refunds will reflect on the day of the refund, and not the day the order was processed. If you're seeing any discrepancies in your reporting, let me know. 

Peter | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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