Order Summary Product Thumbnail

valentichgoods
Tourist
10 0 3

Hi, 

 

Is there a way to load the product image and name on the order summary page without clicking on the order? We make most of our items to order and would like to be able to scroll and see each order image/name so we can easily create our production list. I can't believe Shopify doesn't have this feature? We were on Squarespace for years and found that feature essential. Am I missing something? Is there a work around?  Photo of the order page is below. Screen Shot 2019-07-10 at 3.11.54 PM.png

Sophia
Shopify Staff
Shopify Staff
661 43 83

Hi, @valentichgoods!

 

Sophia here from Shopify.


The Orders overview page doesn’t currently offer product thumbnails, but I can absolutely submit a feature request to the appropriate teams here in case it’s something we can include going forward. Ideally, would you want the thumbnails of the products in each order to appear beside the order number, or would it be something that appears when you hover over an order number? Do you have any orders that contain more than one product?

In the meantime, there are some other ways that you can sort orders to create your production lists. For example, you can use order tags or just search the product title on the Orders page to export a specific list for production. Using Shopify’s free Order Printer app would allow you to include product thumbnails if you want to print orders and sort them away from the computer.

Are there any other order management features you’re looking for other than the thumbnails of products ordered? If so, one of the order management apps in the Shopify App Store might be useful as well.

Sophia | Social Care @ Shopify 
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kelly12
Tourist
3 0 4

This feature needs to be added. It is a standard feature of practically ALL other major sales platforms and ecommerce webhosts. It's also not a difficult feature to implement.

Another common feature that would be extremely helpful would be an order note section that is visible on that summary page or the ability to tag orders with a status other than Draft and Shipped.

Overall the functionality of the ordering system on Shopify is years behind most others in terms of basic functionality. On Shopify we basically have a list of order numbers with nothing to indicate what the order contains, which vendor it's from, status (for dropship and POD orders), etc. This makes processing orders take much longer and leads to errors. 

Users should not have to look to 3rd party apps and external services for basic ecommerce functionality. This has been a longterm problem with Shopify which has been repeatedly pointed out by users. Necessary improvements are long overdue.

Sophia
Shopify Staff
Shopify Staff
661 43 83

@kelly12 wrote:

This feature needs to be added. It is a standard feature of practically ALL other major sales platforms and ecommerce webhosts. It's also not a difficult feature to implement.

Another common feature that would be extremely helpful would be an order note section that is visible on that summary page or the ability to tag orders with a status other than Draft and Shipped.

Overall the functionality of the ordering system on Shopify is years behind most others in terms of basic functionality. On Shopify we basically have a list of order numbers with nothing to indicate what the order contains, which vendor it's from, status (for dropship and POD orders), etc. This makes processing orders take much longer and leads to errors. 

Users should not have to look to 3rd party apps and external services for basic ecommerce functionality. This has been a longterm problem with Shopify which has been repeatedly pointed out by users. Necessary improvements are long overdue.


Hi, @kelly12.

I'm happy to let you know that the Orders list has been updated since my last response in this thread was posted, and thumbnails of the products included in each order can now be viewed from that page. If you click on the number of items in an order, you'll see a thumbnail image for each item included. Here's an example from my test store of what the new Orders list page looks like: 


22-06-26hdq-jr7no
At this time, the Fulfillment status cannot be customized, but you can tag orders and filter the Orders list page based on those tags. You can also use the search bar to filter your orders with a custom term. Feedback like this is incredibly valuable as it is what prompts changes like this to come about, so I appreciate you taking the time to share your concerns here. If there's any additional information you'd like to share in light of these changes, please let me know and I'd be happy to submit feedback to my team on your behalf.

Sophia | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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kbrookpel
New Member
1 0 1

Honestly this update isn't good enough. You still have to take the time to click on it to see the pictures. Why can't the order page be similar to other platforms such as Etsy? I was going to use Shopify as my main order hub with all of my other marketplaces pointing to it, but the order page is archaic in comparison so I really can't justify doing that. I'd rather use Etsy to fullfill my Shopify orders at this point. 

An order note section is also absolutely critical as Kelly mentioned. As well as being able to add Progress Steps the way Etsy has it, instead of just fullfilled/partially fullfilled. Tags really aren't good enough.  For users who only use Shopify, they've no idea what they're missing. But for those of us that use multiple platforms it's very obvious where Shopify ranks with them... and it's at the bottom. I hope to see more changes coming soon. 

 

kbrookpel_0-1598462879834.png

 

I_want_answers
Tourist
6 0 4

We are coming from Opencart and it has a beautiful visual representation of sales.

When you see the photo of the item it gives you a visual idea what is trending.

We are not accounts looking at numbers and figures, we really need this feature please...

 

Screen Shot 2020-11-23 at 17.10.44.png

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Elyseburns
New Member
1 0 1

This update isn’t good enough at all. I have multiple products in almost every order and it’s impossible to group orders together easily without seeing the thumbnail pictures. I’m super disappointed I spent so long creating my Shopify website just for filling orders to be a nightmare. I’ve tried apps and shipping software that is just a pain. I wish that Shopify made their orders page similar to Squarespace or Etsy, or at least offered the option. I realize you can add tags like you mentioned, but that is more work on my end when adding pictures to the orders page would be wildly more efficient. Please do better Shopify. Your order fulfillment page is terrible

Fieldworkco
New Member
1 0 0

Ya, Shopify... This is ridiculous. Please fix this ASAP

I have spent way too much time trying to find a workaround. and really, there is no good workaround.

I need the visual component on my order List. And I'm not clicking on some dumb drop-down menu to find the thumbnail.

 

Please forward this to your development team. And get them to change this. it shouldn't be that hard. Literally every other platform has thumbnails beside the order, and you guys can too

 

 

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