Order confirmation emails - Outlook notes "We could not verify the identity of the sender"

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New Member
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Order confirmation emails - Outlook notes "We could not verify the identity of the sender"

Anyone know how to fix this? Or see this before?

Images in the email are broken links too. Probably because Outlook is blocking them...

Any help is appreciated.

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Trailblazer
135 12 29

Need to authenticate the email address you are sending from. Check this article: https://sendgrid.com/blog/how-to-authenticate-your-email-in-5-steps/

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New Member
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Thanks! We only see this when the email is generated from Shopify.

All other email we send from this domain doesn't have the issue.

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Trailblazer
135 12 29

Based on that, I'm assuming your Domain is hosted by a 3rd party...

Have you done this...

email verification.JPG

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New Member
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Need to authenticate the email address you are sending from.

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New Member
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Thanks Melsmojobob! We will work through this and report back to the group!

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