It’s not uncommon for buyers to change their mind after placing an order. Whether they want to change a size or color, or simply correct a mistake, there is an expectation from the buyer that changes can be made after an order is placed. As a merchant, you want to be able to provide the best customer service by accommodating those changes. That is why Shopify has introduced Order editing.
You can now make changes to what is sold on an order without any clunky workarounds, like canceling an order and creating a new one.
To edit an order, simply click the Edit order button at the top of the Orders page. From here, you can add or remove items (including custom items) or adjust the quantity of items. You can also send update notifications to your buyers and include a checkout link to collect additional payment on orders that increase in value.
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TyW | Online Community Manager @ Shopify - Was my reply helpful? Click Like to let me know! - Was your question answered? Mark it as an Accepted Solution - To learn more visit the Shopify Help Center or the Shopify Blog