Order status change SMS not being sent

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New Member
1 0 0

We're using a private app to choose a shipping carrier for us and we are also using a private app to update the tracking statuses of our Shopify orders (confirmed, in transit, out for delivery etc.). We've noticed that Shopify sends out order status change emails. However, it has stopped sending SMSes for the same, for some reason. Does the usage of private apps block Shopify from sending these SMSes? And if that is the case, then is there a way around it? 

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Explorer
109 3 7

Interesting question. Waiting for Shopify guru to answer.

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Shopify Partner
48 3 6

Hello @rohit_elevar 

This third party app has all the features you are looking for.

try it once https://apps.shopify.com/mage-whatsapp-bot? 

Checkout Our Bestseller Shopify App
WhatsApp + SMS Notification
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