We are looking for help with our customer service team. I am hoping to both self automate customer service by allowing customers to take actions themselves and outsource front line customer support and contact to a company that specializes in service quality.
Are there any good companies that charge on a per ticket basis? Do we possibly look for someone on Fivrr to handle a few emails and live chats throughout the day? I find a few companies on Google but am having trouble finding anyone with any experience with outsourcing their customer support. Primarily we would like a company that we can scale up with.
Also, what apps does everyone like to help customers find answers themselves and take actions on their orders? We like Orderify and are setting up ReAmaze to help customers get the questions and service they need without having to contact someone?
Hey @Jeffrey_Shelton! To answer the question about apps, I can actually recommend HelpCenter which is also one of the leading apps in customer service. It has such features as an FAQ builder, help desk ticketing system, and allows you to add a live chat to your store. I see that you’re interested in something like FAQ page particularly that can help customers find the answers themselves. With HelpCenter you can create one in more or less 10 minutes since it comes with pre-made templates, yet you can fully customize them all. And the final result looks really good, so would highly recommend!
Hey @Jeffrey_Shelton , you can check out The Workforce Pro. They help companies set up and scale customer experience operations (internal or outsourced), it’s all done for you. Ideally, your systems should integrate, and setting them up separately will be disastrous in the long run.
They can help with tool selection and implementation, user training, Help Center design and policies. Even if you outsource, you’ll need all of these things done for you. Call 310-844-1172 or email firstname.lastname@example.org