Overdelay on Facebook Shop Approval

New Member
2 0 0

Hi, 

My FB Shop has been in review for over 10 days. Please help! 

I need to also get this resolved asap. Many thanks. 

Mardi Gras Creations

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New Member
2 0 0
I have also been waiting a week after disconnecting and reconnecting my facebook page. I would be grateful for some help please
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Shopify Staff
Shopify Staff
855 47 148

@MGCreations @SABi-shop 

 

Would you mind taking a look at the following areas to ensure that your Facebook account is set up correctly? 

 

Check to make sure your Facebook page is set to the Shopping Template. 

 

  • Go to the Facebook page you are an administrator for
  • Click 'Settings'
  • Click 'Templates and Tabs' - If this section says anything but 'Shopping,' click 'Edit
  • Click 'View Details' on Shopping and 'Apply Template'

Enable the Shop Tab.

 

  • Click Settings at the top-right corner of your Facebook Page.
  • Then click Templates and Tabs from the menu on the left.
  • Click the Add a Tab button and click Add Tab next to the Shop option

Ensure your page is published. 

 

  • Click Settings at the top of your Page
  • From General, click Page Visibility
  • Click the setting to "Page published."
  • Click Save Changes

Ensure that there are no Country Restrictions or Age Restrictions.

 

19-09-hby1c-3rum6

 

If all of those areas are set up correctly, and you're still having issues with connecting your Facebook page to Shopify, let me know!

Peter | Social Care @ Shopify
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To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 0

Thanks so much! 

I've changed the template and tab to Shopping. Do I have to do anything else to initiate connecting shopify to FB again or will it recognize the change to my FB page automatically?

 

Mamta

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Shopify Staff
Shopify Staff
855 47 148

@MGCreations 

 

Thank you for checking! We'll want to give it about 24 hours from the time you made the change to see whether this will resolve the issue. If 24 hours pass, and you're still unable to see your products on your Facebook page then let me know. 

Peter | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 0
I have tried the things that were suggested but my facebook settings are
already correct. What should I do now as my page has been in review for
weeks now?
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Shopify Staff
Shopify Staff
855 47 148

@SABi-shop 

 

Thank you for reviewing those steps. In this case, we'll want to escalate your store to our Technical Support for further review. I've sent you an email so we can verify your account and have this sent up. 

Peter | Social Care @ Shopify
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 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
1 0 0

Hi Peter,

 

I'm having the same issue even thought I've followed ALL of the steps. Can you advise what I need to do to get this resolved ASAP?

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New Member
2 0 0
Hi Peter my shop is doing the same thing and its been in review for weeks! Can you help me out as well?
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Shopify Staff
Shopify Staff
855 47 148

@JasonEstep @_Jeremy 

 

I've shipped both of you an email!

Peter | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 

To learn more visit the Shopify Help Center or the Shopify Blog

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