PDF won't load

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Excursionist
16 0 2

Something seemingly very simple is just not working and I have no idea why. I uploaded the file into Shopify. I clicked the file to verify there's no file error. When I copy the file URL and create a link it in a page the link doesn't load the file. Please help. Thank you.

pdf.jpglink.pngfile.png

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Shopify Staff
Shopify Staff
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This is an accepted solution.

Hi @Jthompsonsbg,

Hyde here from Shopify. That's strange!

I cannot seem to replicate the issue myself in my own store. I followed the same process by uploading a PDF file from my desktop (the file is called Morality, please ignore the bizarre heading):

20-09-zmve0-molk6

 

I copied the link and pasted into a page as you did:

20-09-p0hg5-u6vqp

 

And when I click on the hyperlinked word it leads me to the PDF document without issue, as you can see in this video here.

This leads me to believe it is a localized issue at your end. Can you try using a different browser to test it out? Perhaps you need to clear your cache?

Let me know if that helps!

All the best, Hyde.

Hyde | Social Care @ Shopify 
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Excursionist
16 0 2

Yep it works fine on my phone. Thanks lol

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