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I am currently trying to remove my online store channel from my account plan, decreasing my monthly fee down to $9.00. Whenever I try to remove my online store using my preferences, I get a popup error asking me to "please select a new plan and return to my sales channels setting to remove it". I have the dormant plan currently, at $14.00. There is no option to remove it from the dormant plan. This error is eating up my time, with hours spent searching to no advantage, so I have come to the forums for advice. Screenshots attached. Thank you greatly.


Copied and pasted this as it has happened to others before.


Thank you!



Shopify Partner
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Contact support for plan changes and billing issues

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Shopify Staff
Shopify Staff
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Hi, @reok!


Julie here from Shopify Support.


It sounds like you're wanting to switch from the Dormant plan to the Shopify Lite plan. Paul has provided a link to reach out to our Support team directly, but I'd also be happy to help you out with this. I'll be reaching out to you via the email listed in your profile so that we can continue the conversation there.


Looking forward to hearing from you.

Julie | Social Care @ Shopify
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