Page Not Found

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New Member
1 0 0

Hello,

Majority of my store is saying "404 Page Not Found :The page you requested does not exist."  My domain is up to date and has been the same since 2018. I even tried to connect it again and it said it was successful. Can someone please help with a solution on how to get this fixed quickly? Thank you so much. 

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Shopify Staff
Shopify Staff
206 17 57

Hello, @PerpetualTresse.

Welcome to Shopify Community. My name is Olivia and I work here. 

I'd love to help you sort this out. Are you still experiencing errors when accessing your store/domain? You didn't share what your store URL was - let me know so I can further troubleshoot from my end!

I also had a look at the timestamp of when you posted your question, and it appears that some stores did experience intermittent issues such as what you described. We had this resolved shortly after, but we do provide timely updates on our status page for current issues here: https://www.shopifystatus.com/. This is a great page to bookmark so you can rule out any known outage that is impacting your store.

If what you experienced was related to this known issue, you will see that it is resolved after you clear the cache/cookies of your current browser. 

With that being said, I wanted to point out that Community Forums are not a regularly monitored area by Shopify Employees. Should you need assistance in the future please reach out to our support via chat, or on social media via Facebook or Twitter for more immediate support. Doing so will ensure your issue is reviewed in a timely manner, and create a better user experience for you overall.

I look forward to connecting,

 

Olivia | Social Care @ Shopify 
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