Partial Refund for a customer who forgot to apply a discount

[Shannon_McNab]

We have a customer who bought one item on our store but forgot to apply our 10% discount code. Is it possible to refund that 10% to that customer on shopify?

Thanks 

[Ciarán_H]

Hi Shannon,

My name is Ciarán, I'm a Shopify Support Guru.

Yes you can certainly partially refund a customer. It's done through the admin and we have a guide here explaining how it's done:

• Refund an Order

Essentially you'll work out how much the 10% discount should have been, and you'll refund the customer that amount. Does that work for you? 

If you have an issues with the process let me know!

All the best,

Ciarán H | Shopify Guru

[Nicole30]

Just to add that it depends of course whether you have an outsourced payment provider or not. Our payments are managed by a secure payment gateway and we would not be able to do it via shopify only. So make sure you refund the 10% in the relevant system.

[Michael_Yarbrou]

I followed these steps and it refunded the correct amount to the customer, but the order shows as complete now. I still need to ship and everything. How can I change this?

[Nicole28]

In the order under Fulfillments, click the More dropdown and select 'Cancel fulfillment'.

[rvinchesi]

Howdy, this explanation does not work in the case of an order with only one item, where a discount code did not work and I want to refund, for example, $20 on a $100 order that is pending.  I do not want to reduce the order quantity (one item), and do not want to change the fulfillment (I will make and ship the order in a few days) -- all I want to do is give the customer back $20 of the $100 they sent me.....

[Wade_Thomas]

I have the exact same situation. I don't understand why there is simply an option to add a credit/refund on demand WITHOUT affecting the items ordered. Makes no sense. Companies provide ad hoc discounts all the time.

[rvinchesi]

Looks like we are not getting an answer....how frustrating this is

[CAPTMIKE]

Simply, select refund and then calculate the amount of the coupon manually and enter it in the field of the amount.

Do not reduce the quantities or anything.  Hit the refund button and you are good to go.

[BFLO]

Hello,

Is there a way to extend a percentage discount (rather than a dollar amount) on an order that has already been placed so the purchased item(s) discount amount as well as the tax amount is refunded and tracked properly? We can do this manually, however the discount and tax needs to be refunded as a combined amount back to the Customer, and we lose the traceability and credit to our account for the refunded tax amount. 

Thank you!