Pause and close

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New Member
2 0 0

I have tried several times to close my paused store.

I keep getting the following message and I do not see any way to get to the admin area.

"Your store is currently on the Pause plan

Select one of these plans to start working on your store again."

When I try to contact Shopify for help I have to log in again and then I get that message again and I never get to support.

Can someone help me reach a support person?

Thank you.

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Trailblazer
216 7 23

Hi @gald710,

Sorry to hear about your situation. Luckily, I've just found this guide on how to unpublish your Shopify store. You can find the step-by-step guide to completely close your Shopify store there.

Hope it helps!

 

I'm Jason Dao, Manager of Research & Development Department at Avada Ecommerce.
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Shopify Staff
Shopify Staff
880 75 100

Hi @gald710,

Ted here from Shopify, thanks for reaching out to us!

It sounds as though you have opted for the Pause plan as opposed to the Pause and build plan (as mentioned here), which is why you can not access the admin of your store. If you would like to close the store before your the three paused months has expired, our support can assist you further via our help centre or Facebook

If you would like for me to take a look, please let me know and I'll send you a private email to help authenticate the account. If there is anything else I can help you with, please let me know, I'm happy to help!

Many thanks,

 

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
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 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
2 0 0

Hey @Ted 

I would love it if you could help me with the process.

Thank you very much,

Gal

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Shopify Staff
Shopify Staff
880 75 100

@gald710 Thanks very much! I've just emailed you there if you could take a peek and reply back to my email as soon as possible. 

Many thanks! 

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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