Pausing my store when I have already paid 1 year subscription

SunnieDG
New Member
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Hello,

I would like to pause my store, how is this going to affect the annual subscription I've already paid? I've clicked into it in my setting and it says my annual subscription will be cancelled if I pause. What will happen to the remaining credit? What will happen during the 3 months and what will happen after the 3 months? 

Thanks,

Sunnie

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Nick
Community Moderator
Community Moderator
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Hi @SunnieDG,

Nick here from Shopify. Great question! 

If you paused your store in this instance you would get a credit for the difference in plans which would go towards any future subscription charges. What’s cancelled would be your existing annual billing cycle, which means that if you wanted to go back onto an annual plan in the future, then you would be charged for a brand new annual billing cycle at that time (though any remaining subscription credit would go towards the charge to lower the amount). 

You can find out more about pausing your store in general from the help guide Shopify has on pausing stores here

Thanks, Nick

Nick | Community Moderator @ Shopify (Out of office until April 13th) 
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