To change from Annual to Monthly works a bit different than a typical plan change. It would be best to contact us at email@example.com to make these changes. Don't forget though you do save 10% when paying annually :)
Otherwise for all other changes, you can update your plan at any time. If you log into your Shopify Admin and click on Settings > Account > Change Plan Type. You will be prompted to choose your plan first and your billing cycle next.
Hope that helps! Here is a guide just in case: https://docs.shopify.com/manual/settings/account/change-plan
- Victoria D
Please email us at firstname.lastname@example.org and we can discuss the changes to your billing cycle.
I am trying to do the same thing, but when I have emailed email@example.com. I get an email back saying that my support ticket didn't get created as firstname.lastname@example.org no longer accepts incoming messages. I have to go to the Shopify Help Center again as it has instructed to get in contact with someone, but there is nowhere that you can find any contact information.
This is an accepted solution.
I'm very sorry if you have been having trouble contacting our support. Our team is still available 24/7 via live chat, phone, email, and social media.
The email email@example.com has been depreciated; however, you should have received an automated email containing the steps to contact our support.
To contact our team, please take the following steps:
If for some reason you cannot log in, you can select the option to not log in and proceed through the same steps!
I hope this helps!