Paying month to month

[Alex166]

How do you change billing period to monthly instead of annual?

Alex

[vix]

Hi Alex!

To change from Annual to Monthly works a bit different than a typical plan change. It would be best to contact us at support@shopify.com to make these changes. Don't forget though you do save 10% when paying annually :) 

Otherwise for all other changes, you can update your plan at any time. If you log into your Shopify Admin and click on Settings > Account > Change Plan Type. You will be prompted to choose your plan first and your billing cycle next. 

Hope that helps! Here is a guide just in case: https://docs.shopify.com/manual/settings/account/change-plan

- Victoria D

Support@shopify.com

[Alex166]

WEird, when I click change billing period I only get three options once a year, once every two year and three years.

Alex

[vix]

Hey Alex! 

Please email us at support@shopify.com and we can discuss the changes to your billing cycle. 

:) 

Victoria 

[TheQuestSupplie]

I am trying to do the same thing, but when I have emailed support@shopify.com. I get an email back saying that my support ticket didn't get created as support@shopify.com no longer accepts incoming messages. I have to go to the Shopify Help Center again as it has instructed to get in contact with someone, but there is nowhere that you can find any contact information. 

Please help.

[AliciaBabb]

Did you ever get any help? Currently attempting to do the same thing.

[Supple]

I have the same problem and I want to call in to switch my plan but I don't see a number anywhere. There is no option and all I have is an email saying I'll be charged $312 but no support number. It's been a frustrating process.

[Elle · Accepted solution]

Hi everyone!

I'm very sorry if you have been having trouble contacting our support. Our team is still available 24/7 via live chat, phone, email, and social media. 

The email support@shopify.com has been depreciated; however, you should have received an automated email containing the steps to contact our support. 

To contact our team, please take the following steps: 

• Go to our Help Center and log into your account. 
• Enter your question in the router. Relevant Help Doc articles will be presented to you. 
• Scroll to the bottom of the page and select "continue" under "Get support".
• From there, you can contact our team directly. 

If for some reason you cannot log in, you can select the option to not log in and proceed through the same steps! 

I hope this helps!