Payment Issue - Foreign Currency Charge

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Hey there
A few of our customers got charged a separate international transaction fee by Shopify. As far as we know, this hasnt happened before because we have two different stores setup, one for US and one for Canada.


The order was correctly processed via the US store but the customer got charged an exorbitant international fee. (I think a 100$) Can someone please explain why this was considered a foreign transaction and a solution to this issue? We use shopify payments so that we wouldnt have this issue in the first place as opposed to using other merchants