Payment annual plan

John246
New Member
1 0 0

Hi I have chose the wrong payment plan for shopify. I chose the annual payment plan instead of the monthly plan by accident. Now shopify are charging me $312. Please tell me if there is a way I could change this.

Thank you.

Kind Regards. 

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Tira
Shopify Staff
Shopify Staff
887 50 141

Hey, @John246.

Thanks for reaching out. I'm here to help. 

I understand that you want to downgrade to a monthly plan instead of our annual plan. If we follow through with this, please note that if you were on a legacy plan, you will lose any features on that plan after the downgrade and a pro-rated credit for the rest of your annual subscription will be issued. 

I will need to look into your account with our billing team. To make it easier for you, I've sent an email to the email address that is listed on your Shopify Community profile. Could you please check your inbox?

I look forward to hearing from you.

Cheers,

Tira | Social Care @ Shopify 
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