I'm sorry to hear that you are having issues with paying for your monthly subscription. It sounds like there might be an issue with both payment methods you're attempting to use, so we'll dive into a few things to check that can help resolve this.
If you've reached out to Paypal or the methods mentioned above don't work for a credit card, please let me know as I can authenticate your account to review it further.
If you are testing the checkout with the same Paypal account as the Paypal account you have attached in Settings/Payment Providers, then Paypal will reject the order. Paypal does not allow you to purchase goods from your own store. You will need to use a different Paypal account, or you can follow our help doc here on how to create a test order as both methods will help you test the checkout process.
If you're paying through Paypal and receiving an error, then you will want to reach out to Paypal Support as we would be unable to troubleshoot the error you're seeing. Alternatively, you can use a credit card to pay for the monthly subscription.
Hi, I originally used a debit card with credit card capabilities to pay for my chosen Shopify plan but it was declined. I then tried using Paypal to make the payment work but was declined as well. Now I want to use my credit card but I can't proceed with the transaction because of too many attempts. What's the solution to this? I hope you can assist me. Thanks.
If you see the "too many attempts" error, then the system has temporarily blocked your IP. Typically, the error will clear within 24 hours. However, if you attempt to process a charge within 24 hours, then it will reset the timer and require that you wait another 24 hours. Once 24 hours has passed, you should be good to go with processing the payment via Paypal.
When paying via Visa/Mastercard Debit cards, or credit cards, you'll want to ensure that the card meets the requirements.
You'll want to contact your bank for further details on if your card can support these types of payments.
Let me know if you run into any other issues!