If you're located in the UK and are hoping to offer payment installments, I'd recommend either PUT IT ON LAY-BUY or Splitit Monthly Payments. You should be able to find both of these under Settings > Payments > Alternative payment methods > Choose alternative payment.
In regards to the loss in sales, you may be interested in taking a look at our resources for businesses impacted by COVID-19 here. Are you having trouble driving traffic to the site, or do you find that there is traffic without it converting to sales?
Shop Pay installments will only be available for merchants based in the US upon the original launch, though we hope for this to be expanded in the future. In the meantime, you can use other payment installment options available to you in your payment gateway settings. The options for Canada can be seen here (Pay over time with Klarna, PUT IT ON LAY-BUY, and Splitit Monthly Payments). You can add these options under Settings > Payments > Alternative payment methods. Hope that helps!
Thanks so much for the detailed feedback - that is really helpful, and I'll be sure to pass it on to the appropriate team. Have you taken a look at the Affirm gateway at all? This is another option available for Canadian merchants, and I believe they offer the ability to buy now and pay later: https://www.affirm.com/.
This feature is currently in testing, so any merchants currently using Shop Pay installments have been hand-picked for this trial. If you received an email from us about testing Shop Pay installments, you can contact our team about it directly through the email you received. Otherwise, there is no set date for when this will be available to all merchants. If you are based in the US and using Shopify Payments however, you can sign up for the waitlist from this page. Cheers!
Sadly Affirm does not support Canada, as is the same with many of the companies that Shopify lists as payment partners
I still have not found anyone that is willing to help beyond Pay with Four, though they are limited to a $1,200 maximum and have trouble explaining how their system works
It sounds like the Affirm team possibly thought you were trying to apply for a loan with them, as opposed to trying to use their payment gateway through Shopify. Have you already tried setting up that gateway from within your admin?