Payment still pending on shopify

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New Member
1 0 0

Hi 

I am tesiting out my new store and want to get it live. But, before I do that I tried testing couple of orders.

One order was done by my wife through Paypal, and I received the paymen.

The other was done by my sister, who used a debit/credit card, and that payment is still pending on my Shopify account.

Does anyone now why, and could advise how this can be resolved? This is holding me back from my launch.

Thank you in advance.

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Shopify Staff
Shopify Staff
28 0 5

Hey,

Cameron here from the Shopify Guru team!

Each payment provider has a different payout calendar, If you are using Shopify Payments you can see our Payout Calendar Here. I am thinking this might be the reason you have not seen your funds yet.

If this is not the case definitely let me know here or if this is urgent you can always call or chat into our support teams as were are here for you 24/7.

Happy Selling ?

Cameron R  | Shopify Guru

support@shopify.com  |  1-888-746-7439

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How to activate my plan on shopify it is still pending. 

High ticket item store owner and Google Shopping Ads specialist.
Shopify App: Gravy FREE app that lets you build social proof with photo reviews, sales/cart pop-ups and referrals.
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Tourist
10 0 2

There is a way to test out your product without doing actual payments.

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New Member
1 0 0

no oen at shopify cares about you getting your money, they are "busy"

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New Member
1 0 0

Hi, 

so I opened my store and I got my first payment and I have my paypal connected to my Shopify but the money from the order didn’t go through to my PayPal. Is there anything I can do about this?

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