I am tesiting out my new store and want to get it live. But, before I do that I tried testing couple of orders.
One order was done by my wife through Paypal, and I received the paymen.
The other was done by my sister, who used a debit/credit card, and that payment is still pending on my Shopify account.
Does anyone now why, and could advise how this can be resolved? This is holding me back from my launch.
Thank you in advance.
Cameron here from the Shopify Guru team!
Each payment provider has a different payout calendar, If you are using Shopify Payments you can see our Payout Calendar Here. I am thinking this might be the reason you have not seen your funds yet.
If this is not the case definitely let me know here or if this is urgent you can always call or chat into our support teams as were are here for you 24/7.
Happy Selling ?
Cameron R | Shopify Guru
firstname.lastname@example.org | 1-888-746-7439
It is happening to me too. The customer made a payment through PayPal and I haven't received the notification. It is still pending it's been 1 week. I received other payments through Paypal and went through the same day. Can someone help us!!, Please!!