Lulu here from the Shopify Support team. Thanks for reaching out here, and I'll be more than happy to help you out.
I am sorry to hear you were charged unexpectedly. If your store was not cancelled and it is still active on our platform then the store would be automatically included on our billing cycle until it has been cancelled. Has this store been cancelled? If not, here’s how to close up your Shopify Shop in just a few clicks:
To cancel your store, log into your admin and follow these steps:
- Click on "Settings", then "Plans and permissions" or "Account"
- Scroll to the bottom and click "Close my store".
There is a guide in our help centre with steps you can follow here too.
Please let me know if there is anything more we can do for you here at Shopify. Hoping to see you back with us in the near future!
Lulu | Social Care @ Shopify
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