Payments account is on hold

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Dreyess01
New Member
1 0 0

Hello There, 

I do not know why my account its on hold, Can someone help me, pls?

  • Your Shopify Payments account is on hold

    Your store can’t accept new orders with Shopify Payments.

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Bo
Shopify Staff (Retired)
Shopify Staff (Retired)
1784 193 555

This is an accepted solution.

Hey @Dreyess01 

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit https://bit.ly/3cJkx8V and log in to your account to create a support request.

Since this is the next step I've marked this reply as the solution for the benefit of others who may discover this topic. Thanks!

 

Bo 

Bo | Retired Staff Member

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