Payments on hold

TElardo
New Member
1 0 0

Hi,

I have a couple of payments on hold that I need to transfer into my bank. what's the quickest way to do this?

Thanks!

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Ted
Shopify Staff
Shopify Staff
1209 107 129

Hi @TElardo,

Ted here from Shopify, thanks for posting your query! 

If your payments are on hold, this would be account specific which we’re unable to support on a public thread via the Shopify Community. When you have a moment, please contact our live chat, email or callback support here so we can authenticate your account and take a closer look into this with you. Here's a video example of how to contact our support if you need it. 

When you log into your admin, if you can see a red banner asking you to upload certain documents (such as this screenshot), please do so when you have a moment. Our Shopify Payments team will review everything in full and will update your account within a few business days. Our support advisors can provide more information too if you need it as mentioned above. 

If there is anything else I can help you with, please let me know, I’m happy to help!

Many thanks,

Ted | Social Care @ Shopify 
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