Payout on hold

New Member
1 0 0

I sent all the information and I am still have my payouts on hold, please help

Shopify Staff
Shopify Staff
1805 108 395

Hi, @trujas27

If you have uploaded your documents successfully by using the prompt in your Shopify admin, then we'll need to wait for the documents to be reviewed. The documents you provided are manually reviewed by our banking partners, and our Payments team which can add a delay; however, the typical turn around time is between 24-72 business hours. If they do not require any additional information then the hold will be released once they have finalized the review. 

Peter | Social Care @ Shopify
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