Pending order

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New Member
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hello,

If I create a draft order and send the invoice - if I later amend that order to "Payment Pending" can the customer still pay using the original invoice link? Or do I need to send another invoice?

 

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Shopify Staff
Shopify Staff
676 63 88

Hey, @Rhythm.

Elias here with Shopify Support. How's it going?

That's a very good question! You can mark a draft order with the payment pending status if you've already sent the invoice and are waiting for the payment. The customer will be able to pay for the original invoice when an order's payment is pending. However, it's worth noting that once an order is marked as pending, you won't be able to edit the order. We've also got a detailed help doc on draft orders and there's a section that breaks down the different statuses when accepting payments for draft orders. 

With that said, how are you finding the draft order process?

Elias | Social Care @ Shopify 
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New Member
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Thank you - that's helpful

I have had huge issues with customers not able to pay their draft order and
I logged it with customer support over a week ago and it still has not been
sorted properly. I discovered myself that if your settings have Apartment
option as "required", this doesn't apply to draft orders - it shows as
"optional" there. So I was creating orders without the apartment field
filled in, and customers couldn't pay. I figured it out myself. No help
from shopify.
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