Photo ID Not Valid - please contact

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Could someone from Shopify please email me (Miks Chai) as need to check DOB and Account name on shop, unsure why photo id is not valid. Thank you, Mikhara

Shopify Staff
Shopify Staff
1421 140 392

Hey there, @Mikhara 


Bo here from Shopify Support! 


I will be reaching out to you via email to authenticate you as the owner of the account so that I can look into this for you and let you know what needs to be updated. I will just need for you to respond to me to confirm a few details. Please note that when it comes to account and time-sensitive issues it is always best to contact Shopify Support directly as Shopify Support does not respond to each and every forum posting, some go under our radar. When on the Help Centre page, you should see Support > Contact Support in the main menu or there's a Contact Shopify Support button near the end of the page. The Help Centre will try and suggest guides first to resolve your query, however, if none of these suit your needs then please keep clicking the Contact Shopify Support button at the end of the page instead. 

In some cases, Chrome extensions and cache can interfere with the Help Centre's login/authentication process and you might experience a "loop" when trying to contact our support. If this happens, I'd recommend clearing your cache or tlog out of your Help Centre account and access our support as a guest instead as shown in this short video. Our advisors can authenticate the account later if needed or our Facebook and Twitter support would be happy to help instead. You are welcome to contact us here on Twitter or here on Facebook.


Speak Soon,


Bo - Social Care @ Shopify

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