Photo verification not working

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New Member
2 0 0

Hi,

I am currently trying to verify my photo identification to get my store up and running, however when I upload my photos I get the error "Additional document back file upload can't be blank". The photos I am uploading are clear, no corners are cut off and they are easily readable. What can be done to fix this?

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New Member
2 0 0

Hi EffectiveApps,

Thanks very much! Appreciated. The backgrounds on the photos were all navy. Would that cause any problems do you think? I could retry with a blank background. 

I guess I should note that this error happens within seconds of hitting the upload button.

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New Member
4 0 0

I have tried the white background and it is still not working???

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New Member
4 0 0

Were you able to get the right image for it to work? Mine images are still not being accepted???

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Tourist
3 0 1

have you find the solution, its the same problem with me.

 

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