Pick up at store issue.

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Tourist
8 0 2

Hello,

 

We do NOT have "Pick Up at Store" enabled

However, we have an issue with the checkout when customers use Apple Pay. By default and only God knows why, there is a pick up at store option (how come??). Anyway it is driving us mad. We do not offer Local pickup especially now with Covid19. It generates confusion and every day we need to reply emails over emails to explain that this is not possible. 

 

I was wondering if anyone is experiencing the same issue and hopefully Shopify will come up with a solution. Ta 

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New Member
1 0 0

Strange I'm having the opposite happen. I need my Apple Pay customers to be able to select our only shipping option OR pickup in store and all they're being offered at checkout is our shipping option and not pickup. Any advice since we can't currently reach customer support right now would be great so we're not having to double up on the "pick up" option and make the system more confusing.

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Shopify Staff
Shopify Staff
312 27 65

Hi, @Davide_Angelett!

 

I'm Miles from the Social Care team at Shopify. Welcome to the Shopify Community.

 

As you haven't linked your store, I was unable to test this for you, so I will walk you through some of the possible reasons you're seeing pickup options for payments with Apple Pay.

 

Jump into Settings > Shipping and Delivery and scroll down to the Local Pickup section. Make sure the location there says "Does not offer pickup". If it doesn't, click into it, and make sure you turn it off. If it is off, head to "manage rates" at the top of the shipping page, and just make sure no pickup options are selected in any of your zones.

 

If the above doesn't resolve the problem, please reply to this thread with a screenshot of the pickup option you see when paying with Apple Pay, and a link to your store so I can test it out for you.

 

Thanks!

Miles | Social Care @ Shopify 
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Tourist
3 0 4

We have the same issue as @tfusarachel. We do offer Local Pickup and want it to be available via Apple pay.

Any thoughts on this Shopify?

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New Member
1 0 0

We are also having the same issue...interested in the response

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Shopify Staff
Shopify Staff
312 27 65

Hi, @Cll22 and @Goldberrycoffee!

I'm Miles from the Social Care team at Shopify. Thanks for letting me know the errors you're currently seeing.

At this stage, it looks accelerated checkouts (Apple Pay, Google and PayPal Express) currently aren't able to offer the local pickup option. We do have some feedback coming in around this at the moment, so I've passed on both your posts to that feedback so we can look at implementing this for those checkouts. At this stage, local pickup will appear using Shop Pay and through the normal checkout process. We have more information on this right here: https://bit.ly/2ZDgbJa.

Adding local pickup options into those checkouts is something we're working on as mentioned above. In the meantime, one workaround is to create a shipping zone with just the State or Province within the region of their "pickup" location and add local pickup rates to that so that they can at least be available to the provincial level. If your business relies on in-store pickup options, you can consider removing accelerated checkouts as an option temporarily as well.

You can also make use of third-party apps to implement your pickup options there. You can view a full list of apps providing this option and I have also recommended 2 below.

  • In Store Pickup Local Delivery

    • From $5.99/month. 14-day free trial.
    • Allow customers to select pickup or delivery date time.
    • Limit orders per slot, set blackout dates, different slots for delivery & pickup
  • Store Pickup + Delivery

    • From $29/month. 14-day free trial.
    • Let your customers come to you and save money on picking, packing and shipping their items by offering store pickup.
    • Flexible shipping calendar with blackout dates, advanced notice, future order restrictions.

I appreciate your patience while we work to implement these changes.

Miles | Social Care @ Shopify 
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 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
3 0 0

This is extremely helpfull!

I have two questions:

 

1. Can you still have other shipping options available when you have custom shipping rates?

 

Is there any way for a smaller location than states for shipping zones? 

 

Do any of these apps work with accelerated payments? 

 

Thanks! 

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Shopify Staff
Shopify Staff
312 27 65

Hi, @spacehotdog!

Thanks for your questions. I've answered them below, but if you need further guidance, please let me know and I'll be happy to take a look for you.

Other Shipping Options
You can absolutely mix shipping methods together using the built-in shipping features. In the same zone, you can add multiple shipping options. The checkout will display all available options to the customer.

Here's an example of how that could look:

In the example above, I have 5 different shipping options for the one zone. In the checkout, the customer will be shown all the relevant options. In the example below, it shows them all of the options (except free shipping, as the cart total is under $100):

Smaller Shipping Areas
Using Shopify's built-in shipping rates, you're not able to go below region/state level. To do this, you would need to use the pick-up in store (at the expense of losing the accelerated checkout pickup option), or use an app.

Accelerated Payments on Apps
The use of accelerated payments would depend on the app you've chosen to set up your rates with. Generally speaking, most shipping apps would automatically adhere to your checkout, but it's always best to double-check with them. When you view an app in the Shopify App Store, you'll see a section where you can request support. This will allow you to send a message to the app developer, who will respond via email.

In summary, custom shipping options are a great choice, but if you do need a smaller pool for local delivery, your best bet is to use an app. Accelerated payments should work with their setups - but it's always best to check with them directly to be sure.

Please let me know if you require any other assistance.

Miles | Social Care @ Shopify 
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New Member
1 0 0

Hi @Miles,

Hoping you can help with an issue I'm having re Apple Pay....

I seem to be receiving quite a few orders where the customer has not realised they have selected 'Collect in Store'.  After a little investigation I've found that when the customer is paying with Apple Pay it selects COLLECT IN STORE as the default method - see attached.  

Do you know if there is a way for the regular delivery to be the default method?

IMG_8632.jpg

Many thanks

Mark

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Shopify Staff
Shopify Staff
312 27 65

Hi, @Anderson7!

Thanks for your question.

I've had a look at your website (using the screenshot from your comment). From what I could tell when checking out with Apple Pay as well as checking out through the normal checkout is that you have our built-in Store Pick Up option enabled, but you also have a "Collect Instore" option enabled in your shipping settings. When going through the checkout without Apple Pay, I can see "Collect Instore" as well as "FREE UK Shipping - Orders +£250".

 

To ensure your Apple Pay customers don't see this option, you'd need to remove this option and just leave the built-in pickup option enabled (see the screenshot below).

Note: if you do this, as per the threads above, Apple Pay customers will no longer have the option to pick up the items in store, and will only see delivery options.

Your other option is to remove the pickup tab on the first page of your shipping. Then, you can delete the "Collect Instore" rate and re-add it underneath the shipping options, so that it displays last in the list. Apple Pay will automatically default to the first option displayed for shipping in your checkout, which is why your customers are currently seeing that as the default option.

If you do have any questions on this, please let me know and I'll be happy to clarify any confusion you have.

Miles | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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