Hank here from Shopify. Really great question!
I can confirm that the basic plan does indeed contain analytics, just each plan has access to a different range of the reports.
This document shows you the difference in the analytics per plan and gives a comparison breakdown. For ease of access, I will share a screenshot for you below!
Depending on what report your store would need access to, would depend on what plan you would go for but there would certainly be a list of analytics available on the basic plan.
Then with regard to your query regarding how to contact Shopify, you can do so through the community forum as you did previously, or for live support, you can reach out to the team here.
To further assist you, I have made a short video showing how to reach the live chat teams which I will share here.
Let me know if you have any further questions!
All the best,
The Basics plan includes analytics. You can find more detail about the Shopify Basic Plan as well as others here: Shopify Pricing Plans: How To Choose The Right Plans For Your Store.
You can get the Shopify support here.
Hope it helps!