Hey guys, I have installed ping on my site - as I thought it would be a great way to chat to customers when they are browsing my site.
I have downloaded the app on my phone, to catch any message but sadly I always miss the messages as Im not looking at my phone every minute all day and when a new messages comes though they is no warning ding, ping or sound, does this app feature a notification sound like a text message or any sound? If it did actually ping when a new message came through I would be able to get on to the message asap before the customer left the site.
I'm having exactly the same problem. I can't find any way to add a sound notification to Ping on my Google Pixel 3A. Also the last time I had a message, the notification came through 20 minutes after the message so even when I did see it come through on my phone, the customer was long gone! Think I might just have to delete this feature.