Lulu here from the Shopify Support team. Thank you for getting in touch and I'll be more than happy to help you out with your question.
I am really sorry to hear about the experience you are having at the moment. I can certainly have a closer look at this for you and see what is going on. In order to do so, I will just need to verify you as the account owner. I will send you an email to the email address attached to this forums account and confirm some security questions about your store. Once you reply to that email, I will investigate further for you.
Lulu | Social Care @ Shopify
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