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Got a very suspicious looking shopify admin email misspelled to shopity.com. The mail said Urgent in subject line and looked suspicious it's misspelled to shopity.center It's hard to detect unless you look for it.
Find attachment and beware
Solved! Go to the solution
This is an accepted solution.
Hi @Sainomono @Delc and @KeyboardMine
Thank you for sharing that phishing email here so that other merchants can recognize these emails when they come in. We appreciate your diligence in this matter!
To clarify for anyone else that comes upon this thread, if you receive an email that you believe is a phishing email pretending to be Shopify these are the steps you can take to report the email and ensure that your account is secure:
**IMPORTANT** Do not click on any of the links in the email. Do not provide your account information, bank information or any other sensitive information through the email. There are rare situations where Shopify may require you submit sensitive documents and 99.99% of the time that will be done directly through your store admin using a secure upload feature.
Please review our Help Center information for confirming if an email is real or fake: Protect your account against phishing. In situations like this we ask that you please send this email as an attachment to our Safety and Security team at safety@shopify.com. It is important to ensure that you are including the headers with that email as our team uses that to trace where the email came from. If you aren't sure how to do that, you can follow these steps from Google.
In case you did end up clicking on anything, or are unsure about the security for your account, please follow the steps below and reach out to our live support for additional help:
To ensure that anyone else that views this thread is able to see these steps I will be marking this thread as solved. Please don't hesitate to let us know if you have any security concerns about your account with Shopify.
- Shay
Shay | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
I received one, too.
I just got one this morning too. Very sneaky with the "shopity" spelling.
Thanks for posting.
This is an accepted solution.
Hi @Sainomono @Delc and @KeyboardMine
Thank you for sharing that phishing email here so that other merchants can recognize these emails when they come in. We appreciate your diligence in this matter!
To clarify for anyone else that comes upon this thread, if you receive an email that you believe is a phishing email pretending to be Shopify these are the steps you can take to report the email and ensure that your account is secure:
**IMPORTANT** Do not click on any of the links in the email. Do not provide your account information, bank information or any other sensitive information through the email. There are rare situations where Shopify may require you submit sensitive documents and 99.99% of the time that will be done directly through your store admin using a secure upload feature.
Please review our Help Center information for confirming if an email is real or fake: Protect your account against phishing. In situations like this we ask that you please send this email as an attachment to our Safety and Security team at safety@shopify.com. It is important to ensure that you are including the headers with that email as our team uses that to trace where the email came from. If you aren't sure how to do that, you can follow these steps from Google.
In case you did end up clicking on anything, or are unsure about the security for your account, please follow the steps below and reach out to our live support for additional help:
To ensure that anyone else that views this thread is able to see these steps I will be marking this thread as solved. Please don't hesitate to let us know if you have any security concerns about your account with Shopify.
- Shay
Shay | Social Care @ Shopify
- Was my reply helpful? Click Like to let me know!
- Was your question answered? Mark it as an Accepted Solution
- To learn more visit the Shopify Help Center or the Shopify Blog
I received this email a few days ago. Please be aware....
From:
I received this exact same message last night but from a different email address. So many red flags, but it did make me pause. Mirroring your comment - Please be aware!
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