[Please help!] I got cheated by a fake store selling masks

New Member
2 0 0

Hi Shopify community,


I'm new to this community. I'm in NYC and came across this store commercial on Instagram selling surgical masks. The store name is "Global Safety Masks". I hesitated to order but saw the website well-designed. I placed an order for 2 boxes of masks. The order confirmation was as below. However, later I realized it might be fake because they did not send me any shipping information (tracking number). I emailed them and they asked me to wait as "it takes 7-14 working days". Today, I clicked the store link again and the store disappeared. It only leads me to a Shopify link. I wonder if anyone can help me how to make a complaint about fake store or get the money back (which looks impossible now). Thank you and hope everyone stay safe.


Global Safety MaskOrder #2643
Thank you for your purchase!

Hi Xiacyl, we're getting your order ready to be shipped. We will notify you when it has been sent.

View your order
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Order summary
GSM Medical & Disposable Mouth Masks × 2










$66.98 USD



This is their reply regarding my inquiry for delivery:

Hi, we have already shipped your order. We are shipping all orders with express shipping to deliver the products as soon as possible to the recipients. Express shipping will take 7-14 work days. Thank you for your understanding.we will send you the tracking code as soon as we receive it.
This is their email: globalsafetymask@gmail.com
New Member
2 0 0

I heard my friend had same experience... sigh