Please help, can't access store or contact support.

New Member
1 0 0

I'm brand new to this, I was in the middle of setting up my first shop, I was about 80% done when I went to set up the domain. I selected a domain, put in my credit card info, submitted, and get returned to a 404 page. I tried both the new and old URL, new one isn't active yet and old one still 404's. I tried contacting support but you need to log into the site to do so, and it just 404's on me every time. I literally have no recourse as of now, I can't find an email or phone number to call.


EDIT: I disabled my adblocker and the contact page works correctly, but it still requires a log in to contact support. I can't even access my store to log in.


Finally got a hold of support, awaiting email.

Shopify Staff
Shopify Staff
294 31 56

Hey @!


Cal here from Shopify, thanks for reaching out to us. I'm glad to hear you were able to contact our live support team. They would be positioned to take a look at your account in-depth. Let me know if there is anything further you need. 

Cal | Social Care @ Shopify

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