Please help: checkout errors!

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New Member
2 0 0

One of the customers reported that he was not able to check out and tried three times. I reviewed the recorded sessions through the 'Replay Live Session Recordings' and sure enough I saw a bunch of frustrated shoppers. Here are my observations:

 

- The cart seems to be showing 0 items and users cannot change that

- When pressing 'checkout' the cart goes to 404 page

- This happens with 'add to cart' and 'Buy Now' options.

- Some transactions still come through

- I was not able to reproduce, and neither was Shopify support.

 

I removed all Apps I could think of, compared my live theme to a good backup, and still nothing. I switched from 'Replay Live Session Recordings' to Hotjar and the recordings are showing the same issue.

 

The site is www.bogrendigital.com

 

How can I fix something I cannot reproduce?

Any idea what could be causing this?

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Explorer
76 0 12

Hey,

 

I can see this being a pretty unnerving problem. I can't reproduce the error either I'm afraid, it all seems to work perfectly.

 

I've put together a custom link for you that takes customers to your checkout page with 1x Signature pack pre-loaded. At least you can email this to customers who are experiencing the issue while you get to the bottom of the problem.

 

link: https://bogrendigital.com/cart/32698112376876:1

 

Cheers,

 

Oli

 

——————————

Founder @ www.preproduct.io

Test and make sales for future products

 

 

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New Member
2 0 0

That's a super useful link. Thank you, Oli.

 

Shopify confirmed they had an outage, and the same client is now reporting checkout is working, so I think we're back to normal now...

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Explorer
76 0 12

Ah, glad to hear it!

 

——————————

Founder @ www.preproduct.io

Test and make sales for future products

 

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