Please help me

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New Member
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Can someone please tell me why i cant get into the store that i ordered from 1 mnt ago order my daughters some shoes and never got a tracking number.... I bought from a place called Store my order number was #3716 and another one that was #3577... Now I cannot get into the webs store page keeps telling me sorry this store is unavailable.... What does that mean.... I'm starting to think I got scammed but I have contacted them and they keep saying my order is getting ready for shipment.... Is there anyway I can get help on that.... It's ( itselegance.com )
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Shopify Staff
Shopify Staff
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Hi, @Strawberii_1219,

 

Hank here from Shopify.

 

Sorry to hear this has happened to you after ordering from this store but there is definitely a course of action you can take to help you here.

 

The first thing I would always suggest is to reach out to the store directly but since this doesn’t seem to be possible as they are closed, your best step is to reach out to your bank directly about this. Your bank will have measures in place for you to follow in this case and will be able to help you in relation to the payment made from your account.

 

We do also have an FAQ community post going through all the details of this process which you might find useful. You can see this topic here.
 
If you have any other questions, don’t hesitate to let me know.
 
All the best,

Hank

Hank | Social Care @ Shopify 
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