Please help with pausing the shop

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New Member
2 0 0

Hi Shopify Team,

I was meaning to pause the shop as I wasn't getting any traction.

But I missed the billing deadline by a day. And now can't pause the shop without paying for a whole month that I'm not going to use it.

Please give me a pass on one day!

Thank you.

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Shopify Staff
Shopify Staff
972 80 107

Hi @bfc2020,

Ted here from Shopify, thanks for reaching out to us!

So from my understanding, an invoice has been issued and you can not pause the store until this has been paid. Just to confirm, would you like to close the store, pause it for 3 months (for free) or pause the store for $9 per month so you can still build and access the store? More information regarding these three options can be found here

In addition, before making any plan changes, I'd recommend duplicating your stores data as mentioned in this guide as having a backup of your store's data is always a great thing to have. 

Please let me know how you would like to proceed, I'm happy to help! 

Many thanks, 

Ted | Social Care @ Shopify
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New Member
2 0 0

Hi @Ted,

Thank you for getting back to me.

That is correct I want to pause the shop for 3 months for free.

Can you help cancel the billing? Or bill me for just one day as the month just started?

Thank you.

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Shopify Staff
Shopify Staff
972 80 107

Hi @bfc2020,

That's OK, I can take this to email and to authenticate your account and help you pause the store for three months for free. Please keep an eye out for my email and if there's anything else I can help you with, I'm happy to help!

Many thanks,

Ted | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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