Please, please please disable default 'restock item'. It's so fustrating

Daviddbx
Excursionist
11 0 1

This is driving me nuts.

It's so easy to forget to uncheck the tiny box when refunding.

It's happened so often.

I refund a customer because an item was out of stock (yes, all my fault).

Item gets automatically re-stocked.

Automatic 'items in stock' messages go out to 100's of customers.

100's of angry emails from customers asking why it's not actually back in stock.... except 1 lucky customer who bought the re-stocked item.

Of course i have to send him a refund....

Obviously i miss the little check box again.

TURN IT OFF! Please. 

 

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Elias
Shopify Staff
Shopify Staff
987 96 147

Hey, @Daviddbx.

This is Elias with Shopify Support. Thank you for sharing this feedback!

I understand that disabling the restock item by default when refunding an item can be beneficial for our merchants, like yourself, as not all exchanges or refunds would need restocking. Thanks to your detailed chain of events, I can also see how easy it can be to forget unchecking this box. For several reasons, I'd be happy to share your experience and feedback with our developers as a feature request. Though this isn't something that I'll be able to provide a timeline for; however, if Shopify moves forward with any changes or updates to the refund processes - you can find it on our changelog or updates page. 

If you have any other questions, don't hesitate to let me know!

Elias | Social Care @ Shopify 
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Daviddbx
Excursionist
11 0 1
Thankyou!