Pls help me out. I would like to get refund for the subscription fee

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New Member
1 0 0

Hi,

I have set up Shopify trial account account 2 weeks ago and just tried some features for few hours and never published the website. Today I just received credit card billing message today saying shopify has charged me USD 29. I already cancelled my subscription and would you please don't charge me and get me the money back please. I am unemployed now and have difficulties to pay the credit card bill.

I am unable to find a way to contact any shopify staff which makes me feel frustrated. 

 

 

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Shopify Staff
Shopify Staff
817 91 147

Hey @!

Cal here from Shopify, thanks for reaching out to us. How are you today? 

I can assist with investigating with you. Can you please share the MyShopify URL for the store? Are you certain that the store is canceled? Once you share the store URL, I'll email the account owner's email address with more information relating to this request. 

Thanks!

Cal | Social Care @ Shopify
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