Hi! same here. I get several orders from the Phillippines for my anime products. I originally set up my shipping criteria to include the Phillippines then stopped shipping to PH when several orders came in at risk for fraud. Now, PH customers are placing orders using LBC. LBC or Shipping Cart appears to be a legitimate business that forwards freight directly to the Philippines. The customers order from my shop and get flagged by the fraud detector because their demographics don't match. I actually emailed the customers asking to verify details. The customers actually do respond and will verify details but there is no way for me to confirm them. The issue is, this is a recent ongoing problem. Currently, my solution is to refund the orders but this is no solution because you are left with fees for doing so. I've tried to reach out to Shopify but you can't get through to them at all. This is a serious problem. I hope someone can help.
I have had a dry spell of no new orders & now in the past week I have had 1 large order and 1 small order for delivery to Cebu City Philippines & Freight Forwarder in Burbank California. I connected with the Cebu City customer and they changed the address to a Bay Area freight forwarder. The most recent customer paid with a JCB credit card and asked that I refund to a PayPal account when I advised I was cancelling the order.
Did anyone actually receive chargebacks for orders fulfilled?
I had 5 chargebacks for all 5 orders linked to the mail forwarder, all 5 disputes were awarded by the bank to the customer despite correspondence I had confirming some information.
I would highly recommend not accepting these orders, cancel immediately. And absolutely do not refund on any payment other than the original payment processed. They are just trying to scam you out of additional money by using another account for refund and will then dispute the original charge.