Problem Payment Order

jcanada20
New Member
2 0 0

Hi,

I have a question someone bought a poster on my website today nbmposter.com,

The price was 650$CAD+40$CAD of shipping, and he paid 565,34$CAD + 40$CAD shipping .

Please let me know why ? this is not normal.

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Peter
Shopify Staff
Shopify Staff
2290 243 480

@jcanada20 

It's hard to say without looking at the order directly. Do you have any discounts enabled that were used during the order? Does the order show any deductions that would indicate why there would be a difference in price? 

 

Peter | Social Care @ Shopify 
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jcanada20
New Member
2 0 0
Hi,

No there are no discount code available and the customer had no code or
discount.

This is why I ask you to explain me why and how he paid less than the price
listed.

It's very important to have an explanation today.

Please let me know ASAP, you have access to everything in my account.

Thank you,

Jean-Christophe Vergé

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