Problem loading the checkout page

Solved
anju_bl
New Member
4 0 0

While doing a checkout, somtimes we get this screen. This is an intermittent issue. coming mostly in incognito mode.

There is a waiting time of 5-10 sec before we get the actual page. Our customers can mistake it as an error. So we need to get rid of this.

Kindly helpScreenshot (480).png

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Hyde
Shopify Staff
Shopify Staff
876 99 156

Hi @anju_bl,

Hyde here from Shopify.

That's strange! Have any of your customers told you they've experienced this issue, or are you simply encountering this yourself when testing the checkout out?

It looks like there is a recurring internet timeout here that may be browser-related or may have something to do with your internet connection. Have you tried this on a different internet source? A different device? Have you tried clearing your cache and cookies to see if the issue replicates?

I look forward to hearing from you.

All the best, Hyde.

Hyde | Social Care @ Shopify 
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anju_bl
New Member
4 0 0
Hello Hyde,
Thank you for the response.
This issue was faced by our sales team, when they were doing a demo with a
potential customer.
We tried to replicate it at our end, and could see it intermittently
specially when we work in "Incognito" mode.
Yes, it is replicating on different systems as well as different internet
source too. We are mainly using Chrome browser here.
Let us know if you need any other information as well..

Best,
Anju
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Hyde
Shopify Staff
Shopify Staff
876 99 156

This is an accepted solution.

It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our help center and log in to your account to create a support request. Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks! -Hyde

Hyde | Social Care @ Shopify 
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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anju_bl
New Member
4 0 0

We have already been talking to support on this for last 2-3 days.

No solution so far ( ticket no: 23393786)

 

Thanks,

Anju

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