While doing a checkout, somtimes we get this screen. This is an intermittent issue. coming mostly in incognito mode.
There is a waiting time of 5-10 sec before we get the actual page. Our customers can mistake it as an error. So we need to get rid of this.
Solved! Go to the solution
Hyde here from Shopify.
That's strange! Have any of your customers told you they've experienced this issue, or are you simply encountering this yourself when testing the checkout out?
It looks like there is a recurring internet timeout here that may be browser-related or may have something to do with your internet connection. Have you tried this on a different internet source? A different device? Have you tried clearing your cache and cookies to see if the issue replicates?
I look forward to hearing from you.
All the best, Hyde.
This is an accepted solution.
It looks like we’ll need to access your account in order to resolve this issue. While we’re not able to provide account-specific support via the Shopify Community at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our help center and log in to your account to create a support request. Since this is the next step I’ve marked this reply as the solution for the benefit of others who may discover this topic. Thanks! -Hyde