Problem with Facebook Shop setup, review rejected

Luvita
Excursionist
34 0 6

Hi There

We are having issues with setting up our Facebook Shop, despite us being compliance with all the terms/policies. We requested a review several months back which was rejected, and now we're being told that our Facebook Shop cannot *ever* be reviewed again? This makes no sense to us and of course is a big deal which we want to try and get fixed.

We received the following from Facebook:

"The reason was due to the account not complying with the Commerce Eligibility Requirements. As you have mentioned, you did not have a domain that was verified. I understand your frustration but this is the only pathway available for the rejected account. Sadly, I cannot transfer you as this is not a process I can do. That is correct, if your account has been rejected on two occasions, you will not be able to request another review for this account. I hope I have been able to clarify this query."

Please could someone kindly assist us with this?

Thank you.

Luke

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Luvita
Excursionist
34 0 6

Bump! we'd be grateful for some help on this. Thanks!

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Mbial-Business
Shopify Partner
10 0 1

Hello, did you managed to fix your issue yet?

if not I am happy to help you.

Email : info@mbial.com

Website : https://mbial.com/contact

WhatsApp : https://wa.me/212687513267

Fiverr : https://fiverr.com/nour1eddine

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Luvita
Excursionist
34 0 6

hi there, yes we still need help. our FB store still isn't available for another review. be grateful for someone's help

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Luvita
Excursionist
34 0 6

Bump! We’d very much appreciate someone’s help! 

Thank you in advance.

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Luvita
Excursionist
34 0 6

Bump! We’d very much appreciate someone’s help! 

Thank you in advance.

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