Problem with Live View

B_H_B
Tourist
5 0 6
My Shopify app updated yesterday and since the update I can no longer see the visitors to my site or sales made. I’m worried that if this is a bug it may not be showing me any orders I’ve received. Is anyone having a similar problem with the latest update?
Thank you in advance
Katy
Shopify Staff
Shopify Staff
771 43 168

Hi, @B_H_B !

 

Katy here from Shopify. I hope all is well with you, and thanks for reaching out.

 

I'm sorry to hear this and would love to have a closer look into this with you.

 

To help troubleshoot (and also just in case any other users are experiencing something similar) I first suggest to ensure that your device's operating system is fully updated. Then to also to check, if you can, to see if these analytics are displaying okay when logging in from a browser or desktop. 

 

In either case, I have sent you an email so that we can verify your details and have a look into this more closely with our technical team. Do please reply to me when you can. 

 

Cheers,

Katy

 

 

Please note: This account is no longer regularly monitored.
 - If you need assistance please do start a new topic (referencing an older topic/post if you find this helpful).
 - Thank you for your understanding. We hope you enjoy exploring the Community.
 - To learn more visit the Shopify Help Center or the Shopify Blog.

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B_H_B
Tourist
5 0 6
Hi Katy, I’ve checked my iOS and everything is up to date. I’m still having the same issue. Can’t see the dashboard.
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Katy
Shopify Staff
Shopify Staff
771 43 168

Thanks so much for confirming this for me, @B_H_B .

 

Would you be able to reply to the email I have sent you? This way, I can then pass this through to our technical team for review. I have sent the email to the address which is linked to your forum account. Do let me know if you have not received this, or if you have any questions. 

 

Cheers,

Katy

Please note: This account is no longer regularly monitored.
 - If you need assistance please do start a new topic (referencing an older topic/post if you find this helpful).
 - Thank you for your understanding. We hope you enjoy exploring the Community.
 - To learn more visit the Shopify Help Center or the Shopify Blog.

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Shaheryar347
New Member
3 0 0

I am also unable to see my live views & dashboard from so many days. Updated everything but no luck. Please help

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svensson104
New Member
1 0 0

I have the same problem with my dashboard, I don't see any live visits since 1 week but I also have big disparities on GA and Shopify visits I have days with 70 visits on GA against 3 for Shopify.

Moreover in my reports, conversions / atc / checkout are not taken into account.

Can you help me?

svensson104_0-1603083284393.png

 

 

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TaurianBelle
Excursionist
11 0 2

same issue here..when im in Admin it shows I have visitors but when I click it..it shows for a second then disappear. Something is definitely wrong here..like there's some hokus pokus that Shopify is doing behind the scene. Have contacted them million times but the issue was not fixed nor addressed.

There is a current Class Action Lawsuit against shopify for data pilfering. You can sign up here if you want to be included, seem like they are hijacking your customers and sales. Share this link to shopify store owners that are having the same issues.

 

https://topclassactions.com/lawsuit-settlements/privacy/data-breach/shopify-data-breach-affects-doze...

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TaurianBelle
Excursionist
11 0 2

I have been having the same issues for more than 2 weeks..it would say the amount of visitors but when i click, it will blink and show the white dots then disappear. Something is up, send Shopify tons of messages regarding this but still happening and no fix. Telling me all kinds of BS that there must be something wrong with my system etc. knowing fully that the error is from their end.

jrichy
New Member
1 0 0

facts

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belezalife
New Member
2 0 10

The latest map update is HORRIBLE, if by any chance Shopify reads this comment: PLEASE GO BACK TO THE PREVIOUS DESIGN. I don’t understand what was the point of changing, this map bugs so much is astounding!