Problem with Shopify Developer

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New Member
2 0 0

Hello,

I have hired more than 7 weeks ago a "Shopify expert " to design a website. I have given him my exact need and it was very clear ! I have paid 50% down payment and he had 2 weeks to deliver the work. 

He had been very unprofessional delivering first an empty website ( only the design and 0 functionality working). He appologized and ask for an extra week to do the job, now he is 5 weeks late and the website has still many bugs and he is clearly not concerned about this. I have lost a lot of time and money for this, what can I do now ? 

Also, DOES ANYONE CAN HAVE THE "SHOPIFY EXPERT " name on his profil ? 

Thank you 

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Excursionist
26 4 4

Please contact Shopify customer support ASAP. They will assist you. If you need help with doing some small theme changes you can definitely private message me, and I will assist you 🤓

Shopify Support 

Senior developer
Been on Shopify since 2011
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Shopify Partner
20 1 6

Your best recourse is to use your payment method to get your money back.

 

Hopefully you paid using either a credit card or Paypal.  Find the transaction details in your credit card account.  Call your credit card and explain the issue.  It might take a week or so but almost always you can get your money back this way.

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New Member
2 0 0

thanks

 

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