Problem with check out

Ladouchevita
New Member
1 0 0

Hi team,

I have few complaints from our customer that recently have problem to check out. We are using Debut theme. 

Why is this happening? 

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Rein
Shopify Staff
Shopify Staff
39 5 2

Hi @Ladouchevita

Rein here from Shopify. I am happy to help however would need some more information here in order to help. Have you tested your own checkout process? If so please provide some screenshots as to the errors. 

If you cannot replicate the error your customer was experiencing please can you give me as much information as possible to why they could not check out. 

Thanks, Rein.

Rein | Social Care @ Shopify 
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