Problem with reconnect domain

New Member
2 0 0

Hello,

 

I have some problems with reconnect my domain to store. I closed my store before month.

But I opened it again yesterday. I tried to connect my domain.

 

I bought domain on Shopify, so I cant change CNAME and @.

 

Can you help me please ? domena.pngdomena2.png

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Shopify Staff
Shopify Staff
709 68 139

 

Hey there, @rocketbart 

 

Bo here from Shopify Support! 

 

Thank you for reaching out regarding this. I just wanted to clear some things up with you so I will be able to help you as efficiently as possible. Did you A) buy futurezz.com on this current account, close it and then open it again? Or, B) did you buy this on a separate Shopify account and you would like to transfer it over? 

 

If it is case A, did you remove the domain from Shopify before closing or was it removed somehow after the account was closed? If it is case B, could you share the myshopify.com address of the old store and the new store? 

 

I feel that this would be a specific account issue. I would like to reach out to you via email so that I can take a close into your account. Would this be ok with you? 

 

Looking forward to hearing from you,

Bo

Bo | Social Care @ Shopify
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New Member
2 0 0

Hey Bo !

 

Thank you so much for your reply.

 

Its case A. I bought domain on this current account, then I closed my store and open again.

 

Sure ! You can contact me on mail anytime.

Have a nice day and again thank you !

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Shopify Staff
Shopify Staff
709 68 139

 

Hey there, @rocketbart 

 

I was able to send that email! Looking forward to working with you. 

 

All the Best,

Bo

Bo | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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New Member
5 0 0

 I have a similar problem of reconnecting domain to store. Looking for some serious solutions. This is really stressful :/ 

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Shopify Staff
Shopify Staff
709 68 139

 

Hey there, @skzai 

 

Do you currently have an account with Shopify? If so, what is your myshopify.com address? What error message are you receiving when you try to connect your domain? Can you elaborate on your situation a bit more? i.e. when did you buy your domain? Did you buy it from Shopify or a third party? 

 

Looking forward to hearing from you.

Bo

Bo | Social Care @ Shopify
 - Was my reply helpful? Click Like to let me know! 
 - Was your question answered? Mark it as an Accepted Solution
 - To learn more visit the Shopify Help Center or the Shopify Blog

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