Problems With Instagram Tagging

Tourist
6 0 2

Hey everyone!

I've had a clothing store for a while now and tried to set up Instagram tagging a couple of times. The first few times my store got declined immediately as I didn't have my catalogues set up right in Facebook but after that was fixed Instagram took about two weeks to again decline my store. I have been cleared to tag products on Facebook and have used that tool (https://www.facebook.com/aliandjez/) and can not understand why we are not accepted on our Instagram (https://www.instagram.com/ali_and_jez/?hl=en) which posts the exact same content. The only difference I can see between the policies is that Instagram requires the intent to sell goods but we have link to our website and products within our description, should we include the original link instead of the bit.ly? Any advice and help would be greatly appreciated, I've also tried removing the sale channel and added it but it was declined again. If it's any help the website URL is https://www.aliandjez.com/

Thanks in advanced,

Jeremy :)

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Shopify Staff
Shopify Staff
568 16 45

Hi, Jeremy.

 

This is Max from the Shopify Team.

 

I understand how it can be frustrating to be rejected from a channel or platform without much added information. Ultimately, in this situation, Instagram makes the final decision on who can use their channel and the product tagging feature.

 

I'd suggest making sure you've reviewed the relevant doc for setting up the Instagram channel along with their requirements, if you do plan to link things up again.

I recently shared some tips about the Instagram sales channel here, in another post. There are some other replies there that you might also find useful for next steps!

 

Cheers,
Max

Max | Social Care @ Shopify
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New Member
10 0 0

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